Testing change ideas
Examples of change ideas identified and tested by teams included:
Co-produced updated appointment letter to be more welcoming and inviting
Call to check in ahead of appointment
Offering short notice assessments to fill any gaps
Offering more assessment slots
Working more closely with other colleagues during screening
Texting patients that have not answered a call
Stopping first screening (new referrals were screened twice)
Sending out questionnaire packs upon receipt of referral
Co-producing a new referral form
…really good support from QI Coach and great discussions with project team about identifying what it is they want to achieve
